FAQ

When will I get my order?

It is our priority to offer the best service, our team are working hard in the warehouse and dispatch orders on the same day that they are placed Monday – Friday, any order placed on the weekend will be dispatched on Monday. 

We offer 3 types of delivery:

  • 2-3 days
  • Next day delivery with a tracking number
  • Click and collect. 

We offer Free Standard Delivery on any orders over £25 and Free Next Day delivery over £60!!

Wadding rolls are shipped to U.K Mainland and if you are outside of this please call us and we will arrange the special delivery for you.

If you forgot to add any items to your order don’t worry! If you add any additional items as click and collect on the same day we will amalgamate them together.

Stock up-dates

We are continually up-dating our stock to ensure that we have the best availability on the items you love! We are also up-dating our site with new exciting items regularly. If there is something you are looking for and can not find it on our website please get in touch at info@marentcraft.com and we will happily look into that for you.

Services

Did you know we offer a cutting service on fabric, wadding and interlinings. You can order by the meter or roll depending on the requirements you have. We also provide this service to our wholesale customers, if you have wholesale needs get in touch and we can help you.

We have a colour matching service, if you are unsure of the thread, bias binding or ribbon colour that you would like to match to your project please get in touch at info@marentcraft.com and we are happy to supply that service for you. If you have a fabric that you would like to match to please send the fabric swatch and include your e-mail to us at:

Colour matching service Marcos Enterprise Limited

Unit 71 Hillgrove Business Park

Nazeing Road

Waltham Abbey

EN9 2HB

Offers & Discounts

We value the customers that we have and want to maintain and grow our community and appeal to you.

Get a 10% discount for your next order when you sign up to our news letter at the checkout.

We offer discounts on our extensive thread range, 5% if you buy 2-5 cops or cones, 10% off for 6+ cops or cones.

When signing up to our newsletter we will inform you of all of our discounts, sales and new interesting items in stock. Our continued customers will be the first to find out and take advantage of our special offers.

Any department of education that buys from us can get a 10% discount, should you wish to become a wholesale customer please get in touch at info@marentcraft.com and we will set you up with an account and wholesale prices.

Product certifications

We make conscious decisions about the products and brands that we buy, offering quality, innovation and value. Many of the products that we stock come with certification approved standards you will see the information on the product pages and can also view the certificates on our website.

Sustainability is also our core value and we endeavor to put this at the forefront of what we do. The core of our range is Vlieseline and almost all of the products have been OEKO-TEX® approved, Freudenberg Performance Materials recycles around 7 million PET bottles per day and around 2.5 billion PET bottles per year in its European plants.  Once these bottles are recycled they are made into easy to use polyester interlining.

Our threads from the leading brands Coats and Gutermann are also OEKO-TEX® approved. We also stock Coats Eco-Verde range which is 100% Recycled Polyester so when making a project you can also consider recycled trimmings.

OEKO-TEX® Certificate for Coats

OEKO-TEX® Certificate for Gutermann and Micro Core Technology®

OEKO-TEX® Certificate for Freudenberg

OEKO-TEX® Certificate for Freudenberg

OEKO-TEX® Certificate for Freudenberg

OEKO-TEX® Certificate for Freudenberg

What is the difference between your threads?

We have a wide selection of threads that cater for the vast majority of sewing requirements. 

We offer an entry price point non branded overlocking thread, in cone size for general purpose. 

Our core offer is Coats brand thread in a large range of colours. Coats are the leading thread manufacture worldwide, this quality of thread is strong and doesn’t break when you are sewing and therefore provides efficiency in your sewing work and projects!

We also stock a large variety of Gutermann Mara thread in many colours and thread counts. The mara range is based on unique Micro Core Technology®, the thread is strong, it is also lint free and can be used universally, it has a silky appearance so in addition to sewing can be used for embroidery as well!

If you can not find the thread you require please let us know info@marentcraft.com and we will happily help.

How do I create an account?

You can do this during the checkout stages or you can click the Register link at the header menu.

Do I need an account?

If you have an account you can view your order history and also view your invoices which will be convenient. Registered customers receive special discounts.

Having a registered account will make the check out process much quicker as your details will be saved by default.

If have a problem with your account

You can call us  on 020 4513 2222 we will help you with any issues

I need a VAT receipt

Every order comes with an e-mail notification and this includes your order details and VAT invoice, you can also view your VAT invoice in your Marent Crafts account.

Wholesale

We are also a wholesaler who work with studios, manufactures, professional tailors, dressmakers and textile education departments. Our core products are Freudenburg wadding, Vlieseline interlining, Coats and Gutermann threads, Prym Tools and Bosal. If you would like to set up a wholesale account please click on the following link  or contact us as at info@marentcraft.com.